Building Performance Evaluation Techniques

Building performance evaluation techniques allow monitoring and measuring the performance of buildings and its surrounding environment. There are various measurement techniques available for measure and assess the building performance in various aspects. In the past two decades, various researches have reported the use of different types of building appraisal methods and procedures.

Building Performance Evaluation Techniques

Method	Procedure	Author
SERVQUAL	It is predicted on the notion of the performance gap as a basis for the measurement of service quality.	Parasuraman et al (1985:1988:1991)
POE	Measuring existing performance and compare with the actual building performance	Preiser (1989)
ORBIT – 2	Deals with background to the ORBIT-2 methodology of measuring FM performance.	DEGW (cited in Becker, 1990)
Questionnaire Survey	Describes the measures and reports the results of a questionnaire survey and examines the quantitative measures of performance	Finlay and Tyler (1991)
Range of measurement methods	Considers the basis for performance measurement in FM with reference to the following range of measures, statistical quality control and decision support measurements.	Kincaid (1994)
A conceptual framework	Discusses a conceptual framework developed to measure performance. The primary task of this frame work is to provide an approach that facilities the formation and maintenance of a feedback loop between real property performance across the portfolio and managerial action	Bon et al (1994)
Knowledge based FM	Discusses a new form of performance knowledge that works at the interface between the organization’s core and its workplace infrastructure	Carder (1995)
Total performance of buildings	Considers the potentials and modern methods of evaluating the total performance of building.	Douglas (1996)
Measurement system based on the level of support	Represents a measurement of the level of support afforded by changing tenant organization requirements	Bottom et al (1996)
Building quality assessment	Describes a computerized system of a building appraisal	Clift (1996)
Total quality management	Proposes the Total Quality Management philosophy to the area of FM & in the process, suggests a framework to help practitioners implement a total quality FM system	Pheng (1996)
Hierarchical system of performance indicators	Provides a hierarchical system of performance indicators relating to the provisions of facilities designed to sustain the teaching and research processes	Belcher (1997)
A scaling system	Describes a classification system of techniques for assessing performance in FM	Simpson (1998)
Competency measured performance outcomes	Reinforces the need for organizations to seek appropriate measures of corporate and competitive performance & discusses the cause manifestations – outcomes model to embrace the relevant issues &possible measures.	Thompson (1998)
EFQM model of NHS	Performance assessment framework	NHS executive (1999)
Service performance measurement using simple techniques	The methodology chosen measured the service performance through a self – assessment technique.	Murphy (1999)
Customer satisfaction issues	Its used to measure the facilities resources should reflect the culture of the primary task, and measure of customer satisfaction were devised to measure performance	Walters (1999)
Frisque	Programme gives a detailed account of the Frisque	Williams (1999)
Input versus output based performance measurement	Provides a comparative analysis of the different specifications in use, whether in – house or outsourced providers deliver the service	Heavisides and Price (2001)